Refund policy

Before you pay

You can cancel an order at any time before paying, from your order page. Nothing is charged.

After you pay, before work starts

If you change your mind before we start work, email us and we’ll refund you in full.

Once work has started

• If we can’t deliver what we agreed, or we cancel the order, you get a full refund.
• If you cancel while we’re working, we refund the part of the price for work we haven’t done yet.
• After delivery, there are no refunds for a project that matches what we agreed. That’s what the free round of fixes is for.

Fixes after delivery

Every custom order includes one round of fixes if you ask within 7 days of delivery. If we can’t fix a real problem with what we delivered, we’ll refund you in part or in full.

Ready-made projects

Ready-made projects are sold as listed. Because the files are available as soon as payment is confirmed, they aren’t refundable unless the files don’t work as described and we can’t fix them. If you need changes, order a custom version.

How refunds are paid

Refunds go back by the method you paid with (JazzCash, Easypaisa or bank transfer) within 7 working days of us agreeing to them. To ask for one, email [email protected] with your order number.

Last updated: 24 October 2026